FAQ

Isn’t a monthly contract more costly than pay-as-you-go?

No. Managed services prevent costly downtime and surprise repair bills. With patching, monitoring, and backups included, you get predictable budgeting and avoid expensive fixes, forced upgrades, or misconfigurations.

We already have an IT person. Why would we need an MSP?

We provide co-managed IT that fills the gaps. Your internal staff stays focused on strategy while we handle 24/7 monitoring, security tools, documentation, projects, and after-hours coverage.

How does an MSP improve cybersecurity?

We deliver layered security with MFA, patching, endpoint protection, email filtering, phishing training, and log monitoring. Unlike tools that are set and forget, our team manages, monitors, and responds in real time.

How do you help protect us from ransomware?

We reduce the chance of an attack, limit its impact, and ensure fast recovery. That means prevention with MFA and patching, limiting access with least privilege controls, and restoring clean data from tested, immutable backups.

How do you handle backups and disaster recovery?

We follow the 3-2-1 rule with encrypted copies onsite and in the cloud. Restores are tested regularly, and recovery objectives are defined with you so you know exactly how quickly systems can be restored.

We’re already in the cloud. Do we still need an MSP?

Yes. The cloud reduces hardware, not responsibility. We harden identities, manage updates, monitor logs, control costs, back up SaaS data, and configure compliance settings to keep your environment secure.

What about compliance and audits (HIPAA, PCI, CMMC)?

We make compliance practical. Controls like access management, encryption, monitoring, and change control are mapped to daily operations. We also provide the documentation and reports you need, so audits are not a scramble.

Everything’s working fine and we don’t have IT. Why would we need an MSP?

Systems that seem fine still need patching, monitoring, backups, and planning. We prevent hidden issues from becoming expensive outages, document your environment, manage vendors, and give you a clear IT roadmap.

How do you ensure quick recovery after an incident?

We use incident response playbooks with clear recovery time (RTO) and recovery point (RPO) objectives. This means if something happens, systems are isolated, contained, and restored from clean backups quickly.

What is your approach to long-term IT planning?

We align technology with your business goals. That includes lifecycle planning, right-sizing licenses, and providing a roadmap that keeps your systems secure, compliant, and cost-effective as you grow.